FAQ

Mobile Trading (eMO!)

Biometric Login

What are the system requirements for using Face ID Login?

  • iPhone X, iPad Pro 11 inch
  • iOS 11.0 or above
  • Above devices with Face ID enabled and fingerprint registered

To protect your account, Face ID Login cannot be enabled on devices without security control (ie “jailbroken” or “rooted”). Please use eMO! on devices with factory-set configuration.

Last Update: 2021-12-28

What is Touch ID / Face ID Login?

Touch ID is a fingerprint recognition feature designed and owned by Apple Inc. Touch ID allows you to use your fingerprint registered on your mobile device instead of Login ID and Password to securely login to eMO!.

Face ID is a face recognition feature designed and owned by Apple Inc. Face ID allows you to use your face registered on your mobile device instead of Login ID and Password to securely login to eMO!.

Last Update: 2021-12-28

What will I need in order to use Biometric Login?

To use Biometric Login, you will need to:

  • have a valid EBSI online trading account;
  • install eMO! on your mobile device;
  • activate the Touch ID/Face ID function on your mobile device and register at least one of your biometric to control access to your mobile device; and
  • comply with the eMO! Biometric Authentication Login Terms.

You may refer to Apple’s guidelines on enabling Touch ID or Face ID and registering biometrics on your device.

Last Update: 2022-01-04

What are the system requirements for using Touch ID Login?

  • iPhone 6s or later, iPad (5th generation), iPad Pro, iPad Air 2, or iPad mini 3 or later
  • iOS 11.0 or above
  • Above devices with Touch ID enabled and fingerprint registered

To protect your account, Touch ID Login cannot be enabled on devices without security control (ie “jailbroken” or “rooted”). Please use eMO! on devices with factory-set configuration.

Last Update: 2021-12-24

Can I use Touch ID or Face ID Login on my Android devices?

No. Touch ID Login and Face ID is only available for particular Apple devices. You may refer to the system requirements for using Touch ID and Face ID Login for details.

Last Update: 2021-12-24

How can I enable Biometric Login?

  1. Go to “Settings” after logging into eMO!.
  2. Enable Biometric Login”.
  3. Read and accept the Terms and Conditions regarding the use of Biometric Login.
  4. Enter the One-Time PIN (OTP) which is sent to your registered mobile phone via SMS.

After enabling the service, the next time you login to the app you will be able to log into eMO! using your biometric.

Method 2:

  1. Go to “Settings” after logging into eMO!.
  2. Turn on “Touch ID Login”.
  3. Read and accept the Terms and Conditions regarding the use of Touch ID Login.
  4. Enter the One-Time PIN (OTP) which is sent to your registered mobile phone via SMS.

After enabling the service, the next time you login to the app you will be able to log into eMO! using your fingerprint.

Last Update: 2021-12-28

How can I disable Biometric Login?

  1. Go to “Settings” after logging into eMO!.
  2. Enable Biometric Login”.
  3. Read and accept the Terms and Conditions regarding the use of Biometric Login.
  4. Enter the One-Time PIN (OTP) which is sent to your registered mobile phone via SMS.

After enabling the service, the next time you login to the app you will be able to log into eMO! using your biometric.

Last Update: 2021-12-28

Why was my Biometric Login disabled automatically?

Biometric Login will be disabled automatically under any of the following circumstances:

  • The account is blocked due to repeated failed login attempts.
  • Biometric Login fail for 3 times

Last Update: 2022-01-04

Can I still use password to login after enabling BiometricLogin?

Yes. You can disable BiometricLogin and choose to login with password to your account.

Last Update: 2021-12-24

Is the Biometric Login secure?

Biometric Login leverages Apple’s Touch ID/Face ID technology to authenticate your identity to access your EBSI account. Neither eMO! nor EBSI stores your biometric information during the authentication process. To prevent unauthorized third parties from enabling Biometric Login, you will have to enter a One-Time PIN which is sent to your registered mobile phone number during the activation process. You may refer to Apple’s website about Touch ID and Face ID for details.

Last Update: 2021-12-28

Will my biometric information be collected by EBSI?

No. EBSI will not collect any data of your fingerprints. The data is used only by the system to verify whether your fingerprint matches the registered fingerprints on your device.

Last Update: 2021-12-24

Will all the biometric information stored in my device be able to access to my EBSI account?

Yes. Any biometric information registered for Touch ID/Face ID in your device can be used to login to eMO!. You are strongly recommended not to enable Biometric Login if you have stored other people's fingerprints in your device.

Last Update: 2021-12-28

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