FAQ

Mobile Trading (eMO!)

General

How many real time quotes are provided by eMO!?

Clients can enjoy unlimited real time quotes.

Last Update: 2021-12-24

What is eMO!?

eMO! is a software application which enables Everbright Securities International ("EBSI") clients to trade Hong Kong securities, US shares and warrants as well as currency switching using their mobile devices. Clients can trade anywhere, anytime with the service via mobile data and WiFi networks

Last Update: 2022-01-04

Where can I download eMO!?

eMO! can be downloaded from major mobile app stores including the Apple App Store, Google Play. Simply search for “eMO!” to download and install it on your mobile device.

You can also download eMO! at:
www.ebshk.com/emo/download

Last Update: 2019-06-28

Can non-EBSI clients use eMO!?

Yes, both clients and non-clients of EBSI can use eMO!. But HK shares trading and its related functions are only available for EBSI clients.

Last Update: 2022-01-04

What steps do I need to take to access my trading account with eMO!?

You can access your trading account on eMO! by completing the account activation and two-factor authentication registration. The account activation process can be done on the trading portals of EBSI (i.e. either www.ebshkfg.com or www.ebshkdirect.com). Once account activation and two-factor authentication registration are completed, you can have immediate access to your trading account via EBSI’s trading portals or eMO!

Last Update: 2022-01-04

What if I have a trading account with EBSI but I cannot complete the account activation process?

Please call our Customer Service Hotline on +852 2822 5001 for assistance.

Last Update: 2021-12-28

Do I need to register with eMO!?

You don’t need to register with eMO! no matter you are an existing EBSI client or not. You only need to complete account activation and two-factor authentication registration before you can have full access to eMO! services if you are our existing client. If you are not our existing client, you can still use various investment tools of eMO!.

Last Update: 2021-12-28

Do I need a new login ID and password for eMO!?

You don’t need a new login ID and password for eMO! You can simply use your existing login ID and password

Last Update: 2018-04-17

Is there any charge for using eMO!?

NO fee is required for downloading or using this application. eMO! is a free service from EBSI for both clients and non-clients

Last Update: 2021-12-24

Will there be any delay to my orders?

This will depend on your geographical location and the coverage of your telecommunication services provider

Last Update: 2018-04-17

What kind of trading service does eMO! support?

eMO! supports the trading of Hong Kong shares, US shares and warrants as well as currency switching right now

Last Update: 2021-12-28

Can I modify the orders I have placed with eMO!?

With eMO!, you can amend or cancel an order if the order has not yet been completed. However, as any trading system has its inherent constraints, there is no guarantee that you can do so.

Last Update: 2018-04-17

What types of orders are supported by eMO!?

Same as the web trading, eMO! supports Limit order, Enhanced Limit order, Special Limit order, At Auction Limit order, Good Till Date order and Market order.

Last Update: 2021-12-28

What is Trading Password?

The Trading Password is a password that you need to enter when you confirm an order or instruction. For better online protection, we recommend using different passwords for trading and logging in.

Last Update: 2018-04-17

Do I need to input the trading password every time I place an order?

1) If clients choose to enable trading password function, trading password must be input at least once within a login session. If clients choose the "Bypass trading password for current session", trading password is not required again within a login session. 2) If clients choose to disable trading password function, trading password is not required.

Last Update: 2021-12-28

Can I place orders through eMO! during the extended trading hours?

Yes, the trading hours of eMO! are same as the market

Last Update: 2018-04-17

Can I view the status of my orders via eMO!?

Yes, you can view the following orders in your account via eMO!: any open orders, orders that have expired or were canceled during the day, and historical information for the period of the last trading day up to its past 30 days

Last Update: 2018-04-17

What account information can I access after logging in eMO!?

After logging in, you will be able to access your relevant account summary, portfolio holding, trade history, price alert and action form, etc.

Last Update: 2018-04-17

Why is my account suspended (locked)?

To safeguard your trading account, your account will be suspended (locked) after 5 consecutive login failures. Please call our Customer Service Hotline on +852 2822 5001 for password reset or other assistance.

Last Update: 2018-04-17

How can I unlock my account?

You can contact our Customer Service Hotline at +852 2822 5001 to unlock your account

Last Update: 2018-04-17

If I am locked out of my eMO! account, can I login to my account via the online trading portal?

No. Once your account is being locked in eMO!, you cannot login your account via the online trading platform

Last Update: 2018-04-17

When will I be logged out of my account?

eMO! has a built-in security mechanism which will automatically log out of your account if it is being left idle for 15 minutes or more. Simply login again to resume using the application

Last Update: 2018-04-17

Do I need to use the service plan of any particular telecommunication service provider?

No, eMO! can be accessed via the network of any telecommunication service provider or anywhere with WiFi access. Please refer to the fees and charges schedule of your telecommunication service provider for mobile data usage

Last Update: 2018-04-17

After logging into eMO!, can I switch to another application and then return to the service?

When you have logged into eMO!, you can switch to another application or web page. The eMO! service will not be suspended until you manually log it off or it is left idle for 15 minutes or more

Last Update: 2018-04-17

Can I use eMO! at any time?

Yes, you can use eMO! 24 hours a day, except during EBSI's regular maintenance period

Last Update: 2021-12-22

Can I use eMO! at any time?

Yes, you can use eMO! 24 hours a day, except during EBSI's regular maintenance period

Last Update: 2021-12-24

Is streaming real-time quote service available at eMO!?

No, streaming real-time quote service is not available at eMO!. However, if you have subscribed for the streaming real-time quote service for your online account, you will be able to enjoy unlimited use of snapshot real-time quotes via a separate mobile app of eMO(AAStocks)!

Last Update: 2021-12-28

How to Disable Trading Password function?

Steps to activate the trading password disabling function: 1. Using the Two-factor authentication method to login to your account. Select “Disable Trading Password” at the account management menu. 2. Click the box and confirm. 3. The message “Trading Password is disabled” will pop up and you will be logged out of the system. An email and SMS will be sent to you about the change. The change will be effective when you login the next time.

Last Update: 2020-10-05

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