Contact Us

Hotline

+852 2822 5001 (Hong Kong)
+853 6262 5028 (Macau)
+86 40011 95525 (Mainland)

Monday - Friday : 8:00 am - 10:00 pm
Saturday: 9:00 am - 6:00 pm
Sunday & Hong Kong public holidays: Closed

Dealing Hotlines

HK Shares
+852 2822 5002

Futures
+852 2822 5006

Stock Options
+852 3920 1621

Fax

+852 3920 2082

Email Address

enquiry@ebshkdirect.com

Anti-Fraud Helpline

If you suspect that fraudulent activity or irregularities have occurred with respect to your account(s), please call our Anti-Fraud Helpline on +852 3920 2980 immediately.

Complaint

Email: complaintofficer@ebshk.com

At Everbright Securities International (“EBSI”), we are committed to providing you with superior global financial products and services that meet your financial needs. We value your views and feedback, both positive and negative, so we can make continuous improvement to better serve your needs.

Expected timeframes for processing clients’ complaints
We aim to process your complaint in a timely manner. We will send you an acknowledgement letter within seven business days upon the receipt of the complaint. After that, we will continue to investigate and work with you for an amicable outcome. Depending on the complexity of the complaint, we will make our best efforts to send you our final response within two months from the date we receive the complaint.

Hong Kong & Macau

Customer Settlement Counter

10/F, Everbright Centre,
108 Gloucester Road,
Wan Chai, Hong Kong

Opening hours:
Monday to Friday 9:00am-4:00pm
Closed on Saturday, Sunday & Hong Kong public holidays

EBSI Head Office & Reception

33/F, Everbright Centre,
108 Gloucester Road,
Wan Chai, Hong Kong

Tel: +852 3920 2888
Fax: +852 3920 2789

Office at Lee Garden One

28/F, Lee Garden One,
33 Hysan Avenue,
Causeway Bay, Hong Kong

Branches and Wealth Management Centers

Mongkok Wealth Management Center
Shop G27-G28, G/F, Pioneer Centre,
750 Nathan Road,
Mongkok, Kowloon

Tel: +852 2398 8778
Fax: +852 2398 8755

Opening hours:
Monday to Friday 9:00am-6:00pm
Saturday 10:00am-12:30pm
Closed on Sunday & Hong Kong public holidays

Sheung Wan Wealth Management Center
6/F, 238 Des Voeux Road Central,
Sheung Wan, Hong Kong

Tel: +852 2412 9888
Fax: +852 2412 9900

Opening hours:
Monday to Friday 9:00am-6:00pm
Closed on Saturday, Sunday & Hong Kong public holidays

Macau Branch
Unit B, 17/F, Fortune Business Centre,
No. 810,
Avenida Panoramica do Lago Nam Van, Macau

Tel: +853 2878 1212
Fax: +853 2878 0178

Opening hours:
Monday to Friday 9:00am-6:00pm
Closed on Saturday, Sunday & Hong Kong public holidays

China

Shanghai

Everbright Securities Company Limited

No.1508 Xinzha Road,
Jing’an District,
Shanghai, China
Postal Code: 200040
Tel: +86 21 2216 9999
Fax: +86 21 6215 1789
www.ebscn.com