Hardware requirements
CPU  : Pentium 4 or above
Memory  : 1G MB or above
Free hard disk space  : 40 MB or above
Modem : broadband connection preferable
Display resolution: Optimised for 1024 x 768 pixels

Web browsers requirements
For better and faster browsing experience, we recommend using latest version of the following mainstream browsers.

• Microsoft Internet Explorer (For download, please visit http://www.microsoft.com/ie)
• Mozilla Firefox (For download, please visit http://www.mozilla.org/)
• Google Chrome (For download, please visit http://www.google.com/chrome)
• Apple Safari (For download, please visit http://www.apple.com/safari/)

Last Update: 2016-07-08

In order to enjoy the full functionality of EBSI Direct Trading Page, we recommend the following optimal hardware and software specifications:

1. PC
   • CPU Pentium III 1.4Ghz or above
   • 512MB memory or above
   • 40MB free hard disk space
   • Windows Operating System (Windows NT 4.0, Windows 2000, Windows XP, Windows Vista)
   
   
2. Internet Connection
   • Minimum 3Mbps bandwidth broadband connection
   
   
3. Internet Browser
   • Internet Explorer (IE) 6.0 SP1 or above
   • Firefox 2.0 or above
   
   
4. Desktop Area
   • Resolutions : 1024 x 768 pixels (optimal)
   
   
5. Security
   • 128-bit encryption level
   
   
6. Chinese Viewing
   • We highly recommend users to use Chinese Windows for viewing Chinese.
   • If you are using English version Windows Operating System, you need to download the Chinese Font Pack from Microsoft.
   
   
7. PDF format
   • If you do not have Adobe Acrobat Reader and Acrobat Asian Font Package, please download and install it before viewing PDF files.
   
   
8. Java Virtual Machine (JVM)
   • Please click here to download the Sun Java Virtual Machine, you can access to HK Shares streaming real-time quotes, eFutures trading platform and e-Stock Options platform at the same time.
     .(Click on the 'Download' on the right of 'Java SE Runtime Environment (JRE)' - JRE 6 Update 14)
   • Otherwise, please click here (5.06M) to download the Microsoft Java Virtual Machine, you can also access to eFutures trading platform and e-Stock Options platform.

Last Update: 2022-02-17

To use the Streaming Real-time Quotes Service (“SRTQ service”), please make sure that you are using the HTML5-supported browsers, for example:

• Google Chrome 31 or newer (Most recommended)
• Microsoft Internet Explorer 10 or newer
• Mozilla Firefox 39 or newer

To use the Quotes Service (Streaming Real-time Quotes Service / Snapshot Quotes Service)

If using the Safari browser for Quotes Service, please turn off the "Prevent cross-site tracking". The steps are as follows:


• In tool bar, open Safari > “Preferences” , click “Privacy”
• Untick "Prevent cross-site tracking" under “Website tracking”


If you cannot use the SRTQ service in Safari for Mac or iPhone/iPad, please enable cookie before using the SRTQ service. You can reset to your previous cookie setting after the quote data is displayed properly.

Steps to enable cookie:

Mac OS

1. Choose Safari > Preferences, click Privacy
2. Choose “Always allow” for “Cookies and website data”

iOS

1. Tap Settings > Safari > Block Cookies.
2. Choose “Always Allow”.

Last Update: 2020-07-09

We highly recommend our customers use a broadband connection to enjoy a more reliable and faster connection.

Last Update: 2016-07-08

It is most likely that you have installed a toolbar/software, which has the'Pop-up Blocker' function, meaning that the trading platform cannot be opened.Please check if you have installed such toolbar/software, e.g. Google Toolbar,Yahoo Companion Toolbar, or Windows XP Service Pack 2 (SP2).

To ensure the normal functioning of our trading platform, we recommend thebelow action:

Windows XP Service Pack 2 (SP2)

• If you have installed the Windows XP Service Pack 2 (SP2), please read How to turn off the Pop-up Blocker in Windows XP Service Pack 2 (SP2)Internet Explorer? to disable the 'Pop-up Blocker' function.

Firefox

• Click on the 'Options' button in the message bar, and select 'Allowpop-up windows from this website'. Then open the trading platform again,or
• Go to 'Tools' > 'Options' > 'Content' > 'Block pop-up windows',and click 'Exceptions', and enter the address of our website and click'Allow'.

Google toolbar

• Click on the 'Blocked' button in the Google toolbar, and always allowpopups from our website , or
• Uninstall the Google toolbar (you need to close all your browsers andlogin our website again after uninstallation).

Yahoo! Companion toolbar

• Click on the 'Pop-Up Blocker' button in the Yahoo toolbar, then uncheck'Enable Pop-Up Blocker' to disable the 'Pop-up blocker'
• Always allow pop-ups from our website, or
• Uninstall the Yahoo! Companion toolbar (you need to close all yourbrowsers and login to our website again after uninstallation).
  
  For other toolbars/software, you may try out the corresponding settings.

Last Update: 2022-01-04

1. Open Internet Explorer
2. On the 'Tools' menu, point to 'Pop-up Blocker', and then click 'Turn Off Pop-up Blocker'.

Last Update: 2016-07-08

You can check your system configuration with My PC Settings in this website.

Last Update: 2016-07-08

We highly recommend customers to use Chinese Windows for viewing Chinese.

Windows 95 / 98 / ME
You can download and install the Chinese Font Pack from Microsoft and one of the following third-party Chinese plug-in systems to read Chinese. They support Windows 95 / 98 / ME / NT / 2000.
RichWIn
NJStar
UnionWay

Windows 2000 / XP
Chinese support is built in to Windows 2000 / XP, please enable with the following procedure:

Enable East Asian Language Support

• In the 'Start' menu, select 'Settings' and 'Control Panel';
• Double-click 'Regional and Language Options';
• Click 'Language' tab;
• Under 'Supplemental Language Support' section, check 'Install files for East Asian Languages' options and 'Apply' if it is not checked; and
• You may need your Windows installation CD. After the installation, you are able to use Chinese, Japanese and Korean.

Enable Chinese typing

• Click 'Details' under the 'Language' tab;
• In the 'Setting' tab, click 'Add'; and
• Select the appropriate Chinese input method in the 'Input Language' list.

Last Update: 2016-07-08

You can try to download the Sun Java Virtual Machine. Please click here to download and run the software.
(Click on the 'Download' on the right of 'Java SE Runtime Environment (JRE)' - JRE 6 Update 14)

After access to e-Futures Trading Platform, the below message may pop-up.


After press 'OK'


Enter your company IP address and Port, and then press 'Connect'.

How to get your company IP address and port:
At the top of Internet Explorer browser: Tools -> Internet Options -> Connections -> LAN settings -> Proxy Server, you will see the Address and Port.


If your computer problem cannot be solved by the above settings, your office computer network is behind a firewall, which prevents certain sites to be accessed. Therefore, you need to ask your IT department to add our website to your company's list of accessible websites.

Last Update: 2016-07-08

If you are using IE, you can choose 'File' then 'Print', and then select the frame (usually the lower in our case) you want to print.

If you are using Firefox, you can choose 'File' then 'Print', and then select the frame you want to print.

If you are using Netscape, you can click on the frame you want to print, then choose 'File' then 'Print Frame'.

Last Update: 2016-07-08

The daily eStatement and Research Reports are in PDF format.
To view them, you have to install Adobe Reader (version 4.0 or above). Please go to the Adobe website to download.

Last Update: 2016-07-08

PRC ID holders can open EBSI account through our mobile APP in a few steps.

Last Update: 2022-02-11